National Grid Electricity Distribution is the regional electricity distribution division of National Grid.

Formerly known as Western Power Distribution, the UK’s largest electricity distribution network serves nearly 8 million customers in the East and West Midlands, South West and Wales, delivering essential power to millions of homes and businesses across its regions.

With a distribution area of 550,000 square kilometres, it’s 6,500 colleagues are committed to providing a safe, stable and reliable electricity supply and ensuring the highest quality of customer service.

western power distribution - national grid

Delivering outstanding operational performance

National Grid Electricity Distribution’s strategy is to deliver outstanding operational performance for all its customers, meet the needs of its stakeholders and support a sustainable energy future, such as through the roll-out of electric vehicle charging points. It is also one of the best performing network operators in the country, with an excellent track record in safety and reliability, and very high levels of customer satisfaction.

Different name, same service

While our name has changed, the way you contact us and our commitment to customer service remains the same. You can still report a power cut and contact us for all general enquiries using our usual numbers.

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Western Power Distribution and National Grid: your questions answered

Western Power Distribution has joined National Grid and is now part of the largest electricity transmission and distribution business in the UK. This means we’ll be able to work together to ensure everyone can have clean, affordable energy well into the future.

Find the answers to your most frequently asked questions